Transit protection

Additional protection

Mould and mildew coverage
Our standard CrownCare extended warranty protection plan does not cover your belongings for loss or damage caused by a change in atmospheric conditions (such as humidity) during transit that might lead to mould or mildew. Purchase of CrownCare Plus will extend the standard cover to include mould or mildew-based damage. This option is only available if your goods have been professionally packed.

Pairs and sets coverage
When a damaged item is part of a pair or set, our standard CrownCare extended warranty plan only covers the replacement or repair of the item that has sustained loss or damage. It will not cover any depreciated value as a result of the damaged/missing piece or the possible replacement of the entire set. Example: A three-piece furniture set, comprised of one sofa and two chairs, is included in your shipment. One of the chairs is damaged and requires upholstering. Payment will only be made for the cost of repair to the damaged article, with no consideration for a possible reduction in value of the set. CrownCare Plus extended warranty coverage takes into consideration the importance of the lost or damaged item to the pair or set.

Electronic or mechanical derangement coverage
From time to time, an electronic or mechanically operated item will prove to be inoperable upon arriving at destination. Unless there are clear signs of damage to the exterior of the item or its shipping container, the CrownCare standard protection plan will not cover this loss. This situation appears most frequently with computer equipment, stereo systems or other devices where intricate components or circuitry are affected by the constant motion of an international shipment. Purchasing CrownCare Plus extended warranty protection coverage extends CrownCare to include items without visible damage. Items must be professionally packed and less than ten years old.